|
|
| HEM3027 | Occupational Communication | 2+0+0 | ECTS:3 | | Year / Semester | Fall Semester | | Level of Course | First Cycle | | Status | Compulsory | | Department | DEPARTMENT of NURSING | | Prerequisites and co-requisites | None | | Mode of Delivery | | | Contact Hours | 14 weeks - 2 hours of lectures per week | | Lecturer | Doç. Dr. Hacer KOBYA BULUT | | Co-Lecturer | Dr. Hacer ERDÖL | | Language of instruction | Turkish | | Professional practise ( internship ) | None | | | | The aim of the course: | | At the end of this course, it is aimed to transfer professional communication knowledge to nursing care environments and to establish effective therapeutic communication with healthy and sick people. |
| Learning Outcomes | CTPO | TOA | | Upon successful completion of the course, the students will be able to : | | | | LO - 1 : | Define basic concepts related to professional communication. | 12,17 | 1, | | LO - 2 : | Distinguish the differences between professional communication and social communication. | 12,13 | 1, | | LO - 3 : | Recognize the importance of self-awareness and assertive behavior in the nurse-patient relationship. | 10,12,13 | 1, | | LO - 4 : | Define the elements of professional communication and develop the elements that are lacking in it. | 12,13 | 1, | | LO - 5 : | Will be able to use therapeutic communication skills in nursing care environments where they provide services. | 12 | 1,4, | | LO - 6 : | Will be able to use therapeutic communication skills in special situations such as crying patient, terminally ill patient, giving bad news, hospitalization, anxious individual, angry individual, individual in pain, etc. | 12,13 | 1,4, | | LO - 7 : | Will be able to effectively cope with problems experienced in nurse-patient relationships and other interdisciplinary communication in care environments. | 12,13,14 | 1,4, | | CTPO : Contribution to programme outcomes, TOA :Type of assessment (1: written exam, 2: Oral exam, 3: Homework assignment, 4: Laboratory exercise/exam, 5: Seminar / presentation, 6: Term paper), LO : Learning Outcome | | |
| Mesleki iletişimin unsurlarını, mesleki iletişime etki eden faktörleri, insan ihtiyaçlarını doğru tanımayı, mesleki iletişimde öz farkındalığın önemi, sosyal ve mesleki iletişim arasındaki farkları, terapötik iletişim becerilerini, nonterapötik yaklaşımları, bireysel tepkileri anlama ve bunlarla baş etmenin önemi, özel durumlarda etkili iletişim (kötü haber verme, ağlayan hasta, ölümcül hasta, sürekli talepleri olan hasta, yaşlı hasta, çocuk hasta, ağrısı olan hasta, kaygılı hasta, öfkeli hasta vb.), çatışma ve kriz yönetimi konularını içerir. |
| |
| Course Syllabus | | Week | Subject | Related Notes / Files | | Week 1 | Definition of communication, systems involved in communication
Verbal and nonverbal communication | | | Week 2 | Factors affecting professional communication (Feedback, I-language, Perception, Prejudice, Listening, Values, Culture, Roles, Self-awareness, Awareness, Self-actualization, Self-concept, Empathy) | | | Week 3 | The Quality of Professional Relationship
Important Elements in Professional Communication
Factors That May Affect Professional Relationship | | | Week 4 | Communication models in nursing
Health/disease- human-environment-nursing relationship | | | Week 5 | Communication with nurse-patient/patient relatives and family
Communication with the Team | | | Week 6 | Therapeutic Techniques in Professional Communication | | | Week 7 | Therapeutic Techniques in Professional Communication | | | Week 8 | Nontherapeutic Approaches to Professional Communication | | | Week 9 | Midterm Exam | | | Week 10 | Approach to the Individual/Family and Patient in Special Situations (Student Role Play)
1. Communication with the hospitalized individual
2. Communication with the patient who refuses treatment
3. Communication with the patient who asks private questions
4. Communication with the patient who wants privacy
5. Communication with the silent patient - communication with the patient who talks all the time
6. Communication with the patient who makes constant requests and complains | | | Week 11 | 7.Communication with the anxious patient
8.Approach and communication with the individual experiencing crisis
9.Coping with anger and approaching the angry patient
10.Communication with the aggressive individual | | | Week 12 | 11.Communication with a patient who has sexually explicit behavior
12.Communication with a crying patient
13.Communication with a patient who has hearing or vision problems
14.Communication with an unconscious patient
15.Communication with the elderly and children | | | Week 13 | 16.Communication with Patients in Pain
17.Communication with Patients with Delusions
18.Communication with Patients with Hallucinations | | | Week 14 | 19.Communication with a dying patient (terminal patient)
20.Breaking bad news | | | Week 15 | Interviewing the Patient/Individual and Family Techniques Used in Interviewing Counseling the Patient/Individual and Family | | | Week 16 | Final exam | | | |
| 1 | Özcan, A. 2006 ;Hemşire-Hasta İlişkisi ve İletişim ,Sistem Ofset ,Ankara.
| | | 2 | Üstün B., Demir S. (Editörler) (2019) Hemşirelikte İletişim, Akademi Yayın, Ankara. | | | 3 | GülşenT.1995; Hasta-Hemşire İlişkileri , SE&RA matbaacılık, Ankara.
| | | |
| 1 | Üstün D.1999; İletişim Çatışmaları ve Empati, RemziKitapevi, Ankara.
| | | 2 | Boyd C., Dare J. 2014; Communication Skills for Nurses (Student Survival Skils). Wiley Blackwell, UK. | | | |
| Method of Assessment | | Type of assessment | Week No | Date | Duration (hours) | Weight (%) | | Mid-term exam | 1 | 18/11/2024 | 1 | 25 | | Quiz | 4 | 3
10
17
24/12/2024 | 1 | 25 | | End-of-term exam | 1 | 6/01/2025 | 1 | 50 | | |
| Student Work Load and its Distribution | | Type of work | Duration (hours pw) | No of weeks / Number of activity | Hours in total per term | | Yüz yüze eğitim | 2 | 14 | 28 | | Sınıf dışı çalışma | 1 | 8 | 8 | | Laboratuar çalışması | 2 | 3 | 6 | | Arasınav için hazırlık | 1 | 7 | 7 | | Arasınav | 1 | 1 | 1 | | Uygulama | 2 | 4 | 8 | | Ödev | 1 | 5 | 5 | | Dönem sonu sınavı için hazırlık | 1 | 6 | 6 | | Dönem sonu sınavı | 1 | 1 | 1 | | Total work load | | | 70 |
|