|
|
| MTUR2003 | QUALITY ASSURANCE AND STANDARDS | 3+0+0 | ECTS:3 | | Year / Semester | Fall Semester | | Level of Course | Short Cycle | | Status | Compulsory | | Department | DEPARTMENT of HOTEL, RESTAURANT and CATERING SERVICES | | Prerequisites and co-requisites | None | | Mode of Delivery | | | Contact Hours | 14 weeks - 3 hours of lectures per week | | Lecturer | Öğr. Gör. Dr Gülsüm DEMİR KAYA | | Co-Lecturer | Lec. Dr. Altan ÇETİN | | Language of instruction | Turkish | | Professional practise ( internship ) | None | | | | The aim of the course: | | In this course students gain competence in business is to provide quality assurance and standards related to the. |
| Learning Outcomes | CTPO | TOA | | Upon successful completion of the course, the students will be able to : | | | | LO - 1 : | Creating a Quality Management System Infrastructure | 5 - 6 | 1 | | LO - 2 : | Applying Quality Standards | 5 - 6 | 1 | | LO - 3 : | Apply statistical quality control methods | 5 - 6 | 1 | | CTPO : Contribution to programme outcomes, TOA :Type of assessment (1: written exam, 2: Oral exam, 3: Homework assignment, 4: Laboratory exercise/exam, 5: Seminar / presentation, 6: Term paper), LO : Learning Outcome | | |
| Quality: History of Quality and Basic Concepts, Quality Approaches, Quality and Efficiency, Quality and Cost, Different Approaches to Quality Concepts, Total Quality Management, International Quality System Documents.
Standard and Standardization: Benefits of Standardization, Types of Standards, Preparation of Standards, Certification and Accreditation, Turkish Standards Institute Certification Activities, International Standardization Studies.
Importance of Standards: The Importance of Standards in Production and Service Sectors, The Place of Standards and Quality in Production, The Place of Standards and Quality in Service.
Management Quality and Standards: Definition and Importance of Ts En ISO 9001 and 22000 Quality Management Systems, Basic Principles of Ts En ISO 9001 and 22000 Quality Management Systems, Conditions of Ts En ISO 9001 and 22000 Standards, Terms and Definitions in Quality and Assurance, Ts En ISO 9001 and 22000 Certification Stages of Quality Management Systems.
Environmental Standards: Definition and Importance of Environmental Standards, Ts En ISO 14001 Standard, Application Areas of Environmental Standard, Conditions of Environmental Management System, Application Steps of Environmental Management Standard, Recovery and Recycling of Waste. |
| |
| Course Syllabus | | Week | Subject | Related Notes / Files | | Week 1 | Quality Concept | | | Week 2 | Standard and Standardization | | | Week 3 | The importance of the standard manufacturing and service sector
Management quality and standards
| | | Week 4 | Management quality and standards
Environmental standards | | | Week 5 | Environmental standards
Quality management system models | | | Week 6 | Quality management system, strategic management models | | | Week 7 | Strategic management
Government participation | | | Week 8 | Process management system-Resource management system | | | Week 9 | Mid-Term Exam
| | | Week 10 | Resource management system
| | | Week 11 | Production quality control
Inspection and sampling | | | Week 12 | Production quality control
Inspection and sampling
| | | Week 13 | Inspection and sampling
| | | Week 14 | Total Quality Control | | | Week 15 | Control Diagrams
Statistical Distributions | | | Week 16 | Final Exam | | | |
| 1 | Kölük,N ,Dilsiz İ ,Kartal C. S. 2011;Kalite Güvencesi ve Standartları,DETAY Yayınccılık,Ankara | | | |
| Method of Assessment | | Type of assessment | Week No | Date | Duration (hours) | Weight (%) | | Mid-term exam | 9 | | 1 | 50 | | End-of-term exam | 16 | | 1 | 50 | | |
| Student Work Load and its Distribution | | Type of work | Duration (hours pw) | No of weeks / Number of activity | Hours in total per term | | Yüz yüze eğitim | 3 | 14 | 42 | | Arasınav için hazırlık | 15 | 1 | 15 | | Arasınav | 1 | 1 | 1 | | Dönem sonu sınavı için hazırlık | 25 | 1 | 25 | | Dönem sonu sınavı | 1 | 1 | 1 | | Total work load | | | 84 |
|