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FACULTY of HEALTH SCIENCES / DEPARTMENT of NURSING
Primary education
Course Catalog
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FACULTY of HEALTH SCIENCES / DEPARTMENT of NURSING / Primary education
Katalog Ana Sayfa
  Katalog Ana Sayfa  KTÜ Ana Sayfa   Katalog Ana Sayfa
 
 
HEM3007Professional Communication2+0+0ECTS:2
Year / SemesterFall Semester
Level of CourseFirst Cycle
Status Compulsory
DepartmentDEPARTMENT of NURSING
Prerequisites and co-requisitesNone
Mode of Delivery
Contact Hours14 weeks - 2 hours of lectures per week
LecturerDr. Öğr. Üyesi Aysun BAYRAM
Co-LecturerAssistant Professor Dr. Aysun BAYRAM
Language of instructionTurkish
Professional practise ( internship ) None
 
The aim of the course:
The purpose of this course is to enable nursing students to develop their professional communication skills and communicate effectively, confidently, and ethically in a variety of clinical situations. The course aims to: - Acquire the competencies to communicate effectively with healthcare professionals, patients, and their families - Appropriately utilize therapeutic communication techniques - Apply appropriate communication methods in crisis, conflict, violence, and special situations - Understand the impact of cultural differences, ethical issues, and technological advancements on communication - Manage professional communication with difficult patients and challenging situations - Develop communication and collaboration within the team - Apply communication skills through role-playing, case studies, and student panels.
 
Learning OutcomesCTPOTOA
Upon successful completion of the course, the students will be able to :
LO - 1 : Explain the basic concepts, principles, and importance of professional communication.12 - 171,
LO - 2 : Analyze communication processes between nurse?patient, nurse?patient relatives, and members of the healthcare team.12 - 131,
LO - 3 : Distinguish therapeutic and non-therapeutic communication techniques and apply them appropriately.10 - 12 - 131,
LO - 4 : Evaluate individual, cultural, and environmental factors affecting communication.12 - 131,
LO - 5 : Apply effective communication and de-escalation strategies in crisis, conflict, and violence situations121,4,
LO - 6 : Explain the impact of technology on communication and appropriately use digital communication tools in healthcare settings.12 - 131,4,
LO - 7 : Select appropriate communication methods for special situations (children, older adults, disabled patients, terminally ill patients, grieving patients, victims of abuse, etc.).12 - 13 - 141,4,
LO - 8 : Demonstrate professional and safe communication skills with difficult patient profiles.
LO - 9 : Apply communication skills through case analyses and role-playing activities.
LO - 10 : Exhibit ethical, empathetic, and respectful communication behaviors.
CTPO : Contribution to programme outcomes, TOA :Type of assessment (1: written exam, 2: Oral exam, 3: Homework assignment, 4: Laboratory exercise/exam, 5: Seminar / presentation, 6: Term paper), LO : Learning Outcome

 
Contents of the Course
Professional Communication: What is professional communication?, Importance of professional communication, Nurse?nurse communication, Nurse?patient communication, Nurse?patient relative communication, Nurse?other healthcare professionals communication, Communication theorists in nursing Foundations of Communication: Interpersonal communication, Elements of communication, Body language, Factors affecting communication, Communication skills Therapeutic and Non-Therapeutic Communication Techniques: Effective communication techniques, Ineffective communication techniques, Other communication techniques Nurse?s Communication with Patients, Patient Relatives, and the Healthcare Team: Nurse?patient communication, Nurse?patient relative communication, Intra-team communication, Case 1 Culture and Communication: Cultural differences, Ethical communication, Case 2 Technology and Communication: Electronic health records and communication, Tele-health applications, Digital technologies, Case 3 Communication in Conflict, Crisis, and Violence Situations: Characteristics of human behavior, Conflict and crisis management, De-escalation techniques, Case 4 Communication in Special Situations: Child exposed to sexual abuse, Pediatric patients and their families, Older adult patient, Patient experiencing loss and grief, Terminal stage patient, Patient exhibiting sexually inappropriate behaviors, Disabled patient, Family with a disabled child, Stigmatized patient, Migrant/Refugee patient with language barriers Communication with Difficult Patients and Patients Who Cause Relationship Problems: Crying patient, Manipulative patient, Angry patient, Aggressive patient, Patient refusing treatment
 
Course Syllabus
 WeekSubjectRelated Notes / Files
 Week 1Professional Communication What is professional communication? Importance of professional communication Nurse?nurse communication Nurse?patient communication Nurse?patient relative communication Nurse?other healthcare professionals communication Communication theorists in nursing
 Week 2Foundations of Communication Interpersonal communication Elements of communication Body language Factors affecting communication Communication skills
 Week 3Therapeutic and Non-Therapeutic Communication Techniques Effective communication techniques Ineffective communication techniques Other communication techniques
 Week 4Nurse?s Communication with Patients, Patient Relatives, and the Healthcare Team Nurse?patient communication Nurse?patient relative communication Intra-team communication Case
 Week 5Culture and Communication Cultural differences Ethical communication Case
 Week 6Technology and Communication Electronic health records and communication Tele-health applications Digital technologies Case
 Week 7Communication in Conflict, Crisis, and Violence Situations Characteristics of human behavior Conflict and crisis management De-escalation techniques Case
 Week 8Communication in Special Situations Child exposed to sexual abuse Pediatric patients and their families Older adult patient Patient experiencing loss and grief Terminal stage patient Patient exhibiting sexually inappropriate behaviors
 Week 9Midterm Exam
 Week 10Communication in Special Situations Child exposed to sexual abuse Pediatric patients and their families Older adult patient Patient experiencing loss and grief Terminal stage patient Patient exhibiting sexually inappropriate behaviors Disabled patient Family with a disabled child Stigmatized patient Migrant/Refugee patient with language barriers
 Week 11Disabled patient Family with a disabled child Stigmatized patient Migrant/Refugee patient with language barriers
 Week 12Communication with Difficult Patients and Patients Who Cause Relationship Problems Crying patient Manipulative patient Angry patient Aggressive patient Patient refusing treatment 14.Communication with an unconscious patient 15.Communication with the elderly and children
 Week 13Communication with Difficult Patients and Patients Who Cause Relationship Problems Crying patient Manipulative patient Angry patient Aggressive patient Patient refusing treatment
 Week 14Role Playing and Simulation in Professional Communication ? Communication Practice with Role Playing CASE
 Week 15CASE
 Week 16Final exam
 
Textbook / Material
1Bulduklu, Y., & Koçak, A. (2010). Sağlık iletişimi. Akademi Basın ve Yayıncılık, İstanbul.
2Üstün, B., & Demir, S. (2019). Hemşirelikte İletişim. Akademi Yayın, Ankara.
3Üstün D.1999; İletişim Çatışmaları ve Empati, Remzi Kitapevi, Ankara.
 
Recommended Reading
1Boyd C., Dare J. 2014; Communication Skills for Nurses (Student Survival Skils). Wiley Blackwell, UK.
 
Method of Assessment
Type of assessmentWeek NoDate

Duration (hours)Weight (%)
Mid-term exam 1 17/11/2025 1 50
End-of-term exam 1 6/01/2025 1 50
 
Student Work Load and its Distribution
Type of workDuration (hours pw)

No of weeks / Number of activity

Hours in total per term
Yüz yüze eğitim 2 14 28
Sınıf dışı çalışma 4 2 8
Arasınav için hazırlık 4 1 4
Arasınav 1 1 1
Ödev 4 2 8
Dönem sonu sınavı için hazırlık 5 2 10
Dönem sonu sınavı 1 1 1
Total work load60